Privacy Policy

1. Introduction

Welcome to 123MyBot ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Business information (company name, website, contact details)
• Chatbot content (FAQs, business hours, services)
• Payment information (processed securely by our payment providers)

2.2 Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device information (browser type, operating system, IP address)
• Chat interactions between your customers and your chatbot
• Lead capture data submitted through your chatbot widget

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and marketing communications
• Respond to your comments, questions, and provide customer service
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Power AI-driven features such as FAQ generation and smart matching

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
• AI Services: We use OpenAI to power certain features; data sent to OpenAI is subject to their privacy policy
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Chat logs and lead data are retained for the duration of your subscription unless you request deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption in transit (HTTPS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify or update inaccurate personal data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you leave our service.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@bigmonkgames.com