Help Center

    Everything you need to know about managing your account and chatbots

    Getting Started

    Create Your Account

    Sign up with your email and password to get started. You'll be taken directly to your dashboard where you can create your first chatbot.

    Choose a Subscription

    Start with Lite ($7.99/mo) for Smart Matching AI, upgrade to Pro ($17.99/mo) for website content import and FAQ generation, or go AI Pro ($49.99/mo) for real-time GPT-4 chat.

    Redeem an Offer Code

    Have a promotional code? Go to Settings and enter it in the Offer Code section to activate free access to any tier.

    Creating & Managing Chatbots

    Create a New Chatbot

    Click 'Create Chatbot' from your dashboard. Enter your business name, description, and select your industry to get started.

    Add Business Information

    Fill in your contact details, business hours, services, and pricing. This helps your chatbot answer common questions automatically.

    Set Up FAQs

    Add frequently asked questions and answers. The more FAQs you add, the smarter your chatbot becomes at helping visitors.

    AI FAQ Generation (Pro/AI Pro)

    Import content from your own website and let our AI automatically generate relevant FAQs. Just enter your website URL and click 'Import & Generate'. You're authorizing us to read your site content.

    Customizing Your Widget

    Brand Colors

    Match your chatbot to your brand by setting a custom color. This affects the chat bubble, header, and buttons.

    Welcome Message

    Customize the greeting your visitors see when they open the chat. Make it friendly and relevant to your business.

    Upload Your Logo

    Upload your business logo or custom avatar for your chatbot. This appears in the chat header and message bubbles, reinforcing your brand identity.

    Contact Prompts

    Add quick-reply buttons that appear when visitors first open the chat, guiding them to common topics.

    Installing on Your Website

    Get Your Embed Code

    Go to your chatbot's Embed tab to copy the script tag. It's a single line of code that works on any website.

    Platform Instructions

    We provide step-by-step guides for WordPress, Wix, Squarespace, Shopify, Webflow, GoDaddy, Hostinger, and more.

    Testing Your Widget

    After installing, visit your website to see the chat bubble in the bottom-right corner. Click it to test the conversation flow.

    Managing Leads

    Lead Capture

    When your chatbot can't answer a question, it prompts visitors to leave their contact info. These become leads in your dashboard.

    Lead Status

    Track leads as New, Contacted, or Closed. Click on any lead to update its status and view the conversation context.

    Export Leads

    View all your leads in the Leads section. You can see name, email, phone, and the question they asked.

    Analytics & Insights

    Conversation Metrics

    See how many conversations your chatbots are having, response rates, and engagement trends over time.

    Top Questions

    Discover what visitors ask most frequently. Use this to improve your FAQs and business information.

    Lead Analytics

    Track how many leads each chatbot captures and your conversion rates from visitor to lead.

    Account Settings

    Profile Information

    Update your account details including name and email address from the Settings page.

    Subscription Management

    View your current plan, AI usage, and upgrade options. Monitor your remaining AI responses for the month.

    AI Usage Tracking

    The header shows your AI usage. Green means you're under 80%, amber means 80-99%, and red means you've reached your limit.

    Subscription Tiers

    Lite - $7.99/month

    Smart Matching AI for intelligent FAQ responses, 1 chatbot, 30 AI responses/month, lead capture, and analytics.

    Pro - $17.99/month

    Everything in Lite plus website content import, AI FAQ generation, 3 chatbots, and 100 AI responses/month.

    AI Pro - $49.99/month

    Everything in Pro plus real-time GPT-4 chat, 10 chatbots, and 500 AI responses/month for conversational AI.

    Need More Help?
    Can't find what you're looking for? We're here to help.

    Contact our support team at support@bigmonkgames.com and we'll get back to you within 24 hours.